FAQ
We have several ticketing systems within the company (see table below). These systems help ensure your requests are directed to the appropriate team and...
Wed, 11 Mar, 2026 at 4:23 PM
If you have a site map that isn't populating with the latest lots. Follow the instructions below: - First save and close out of your configurator ...
Wed, 11 Mar, 2026 at 1:17 PM
If you are getting an error message like the screenshot below, Please follow the included steps. 1. Completely close out of all web browser (Chrome) w...
Sun, 29 Mar, 2026 at 9:32 PM
If you have an error where a buyers email isn't showing up at contract signing (Screenshots below). Error: Something went wrong when connecting to ...
Fri, 3 Apr, 2026 at 7:59 AM
- Login to DocuSign LINK - In the top right click on "Shared Access" - Under Shared Envelopes, Click on the "McBride & Son Homes"...
Wed, 11 Mar, 2026 at 1:17 PM
- Login to DocuSign LINK - In the top right click on "Shared Access" - Under Shared Envelopes, Click on the "McBride & Son Homes" ...
Wed, 11 Mar, 2026 at 1:17 PM
- Login to DocuSign LINK - In the top right click on "Shared Access" - Under Shared Envelopes, Click on the "McBride & Son Homes"...
Wed, 11 Mar, 2026 at 1:17 PM
In Sapphire Navigate to: homepage/ documents: Navigate the following folders and find the floor drawing you need: Models Series you model is in De...
Wed, 11 Mar, 2026 at 5:14 PM
It's important to note depending on if you are at contract or post contract, deposits are entered differently. Please see both below: At Sales C...
Thu, 12 Mar, 2026 at 4:10 PM
When creating a new customer sometimes you will get this page: If it's the same customer, select them by checking the checkbox and "Merge...
Mon, 4 Jun, 2018 at 2:24 PM